Along with that, HRM also effectively contributes to provide direction to the company so that the business can achieve their organizational objective as well as goals. Hilton hotel provides quality training to their managerial employees so that they can maintain quality in the company. Along with that, the overall productivity of the workplace also tends to decrease due to the high turnover rate. However, if they do not find the appropriate candidates from the internal employees then they look for the external candidates. Genisse Erika Vito HR & Office Assistant at Penbrothers Metro Manila. Hilton Hotel Human Resource Management Introduction Hilton Hotels is one of the market leaders in the hotel and gaming industry in the United States. Along with that, due to the enhancements of the skills and experiences of employees, they can increase efficiency of the process that can help the Hilton hotel to achieve the more financial gain (. It also includes job description and personal specification & impact of training and development A good training always motivates employees to perform their job with effectiveness because it enriches employees with effective amount of skills. Therefore, it increases the job satisfaction. The main advantages of the employment law from the business perspectives are it helps the Hilton hotel to avoid strikes, holdouts and other employee related issues. 2 Justification regarding the human resource plan based on the supply and demand analysis: , human resource planning is one of the processes that evaluates as well as understand the organizational need and implements necessary changes so that objectives and goals of any company can be met. In competitive business contexts this is a significant contribution to maintaining a competitive advantage. Hilton hotel considers the employee participation as one of the effective factors for the success of the company because according to them active participation of employees increases employee motivations. After receiving the job application from them, they arrange a HR interview that mainly involves questions regarding the customer serving skills of the candidates, knowledge regarding different tourist’s destinations and different interpersonal skills. HRM helps employees of Hilton hotel to recruit and manage staff in a cost effective ways (Skift.com, 2017). 11. Simon McGrath. As stated by Rogowski and Wilthagen (2014), employment relations can be defined as the legal link that is formed among the employees and employers. I work part time to meet my expenses apart from college and I took this as a decision to not burden my parents. Hilton hotel has a good professional culture that is maintained by the HR department of the organizations. Human resource management mainly aligns the human resource with the objective of the company so that organizational performances can be boosted. x���wTS��Ͻ7�P����khRH �H�. Dubai Internet City, Building 15, Office 101-111 P.O. Recruiting and retaining staff of the right calibre contributes to the achievement of … He currently resides in McLean, Virginia. Aspects of Human Resource Management for Hilton Hotel/online homework help. Skill development of the employees through the good training process always develops the innovation in the Hilton hotel (Keep, 2012). << 2016). As stated by, , skills training refer to the proficiencies that are actually required to perform any job. 6 2.2 Practices which leads to improvement 6 2.2.1 Planning, recruitment and selection 6 2.2.2 Training and development 7 2.2.3 Reward management 8 2.2.4 Employee relations 9 … HR department mainly focuses on formulating the long term plan as well as work related policies for providing a guidelines to employees. Ace Jillmar Pasimio, LLB. Kevin Jacobs is Chief Financial Officer and … Human Resource Management: IT and Systems: Operations: Economics: Leadership & Entrepreneurship: MORE CASE CATEGORIES. Hauptaugenmerk liegt darauf, das Unternehmen mit den benötigten und entsprechend qualifizierten Arbeitskräften versorgen zu können: Personalrekrutierung. Another reason for which Hilton hotel requires the human resource plan is the recruitment of the talented professional. Since then it has spread across more than 76 nations across the globe. Due to the Employment relations Act 1999, the employers at Hilton hotel are liable to maintain an effective relationship with the employees and they cannot facilitate any discrimination in the workplace based on race, age and sex. Strategic Human Resources Planning for Hilton Hotel Environmental Analysis SWOT Analysis The organization chosen for the study is Hilton hotel in USA which one of the world’s leading hotels in the country. The company’s international arm is … The candidates that get success in the first round interview go to the second round interview that is managerial round of interview (Careers.thomascook.com, 2017). �������� Recruit and train staff:- HRM at Hilton recruiting suitable candidate and train them for work. Moreover, good employee training reduces the employee training because it decreases the level of dissatisfaction among the employees. ). Moreover, an effective human resource planning can reduce the uncertainty to get talented human resources. Increasing the guest’s satisfaction by facilitating continuous improvement. This unit provides an introduction to the concepts and practices of human resource management within the United Kingdom and focuses on the management of recruitment, retention and employment cessation. Notably, management professionals would agree, HRM system is an integration of various management practices with ‘people’ at its prime focus (Jackson, Schuler & Werner, 2008); and, the common factor between business organisations and educational institutions is ‘people,’ although their goals differ. As stated by Olaniyan and Ojo (2011), training are required for any company so that they can develop the skills for their employee so that they can meet the skills and knowledge of the requirements of job. As stated by. The main need of HRM is to managing people. Hilton Worldwide very much values and appreciates their employees. (Hilton Worldwide, 2013) 1.3. Human resource planning are required in the Hilton hotel because of the following reasons: As stated by Huselid (2013), human resource planning mainly ensures that sufficient amount of workforce are always available there so that the company can maintain their smooth operation. Furthermore, an HRM plan is made on the basis of supply and demand. Different parties involved in the employment relations of the Hilton hotels are the employees, employers, government, employers association and trade union. Figure 1: Different types of discriminations, (Source: Bennett-Alexander and Hartman, 2014). Then, they ask for the reply from the appropriate candidates that have the mentioned skills (Sels et al. Due to the Employment relations Act 1999, the employers at Hilton hotel are liable to maintain an effective relationship with the employees and they cannot facilitate any discrimination in the workplace based on race, age and sex. Hilton is a well-known and distinguished name in fine hotels across the United States and worldwide. 6 2.2 Practices which leads to improvement 6 2.2.1 Planning, recruitment and selection 6 2.2.2 Training and development 7 2.2.3 Reward management 8 2.2.4 Employee relations 9 … They issue job advertising so that they can find the appropriate candidates. For hiring the banquet manager posts, they mainly require a high school diploma and a minimum of 4 years experiences. HRM helps the Hilton hotel to increase the employee commitment for the companies. /Filter /FlateDecode Therefore, to satisfy the need of employees the management must involve the leaders to motivate employees so that they can be satisfied and provide their fullest possible effort to the company. TASK 1 P 1.1 Role and purpose of human resource management in Hilton Hotel Stratford Human resource management handles organisation personnel management though organising various activities within company for increasing employment performance and employee satisfaction and management. Sometimes, supply may exceed the demand and sometimes demand may exceed the supply. The research has been conducted in a case company Hilton Hotels & Resorts with highly multicultural staff … The report will differentiate the human resource management from the personnel management and state the role of line managers and legal framework in human resource … Along with that, it helps organization to facilitate the optimum utilization of the human resources by involving the existing human resources in the organizational work. Hilton hotel hire employees from diverse background so conflict may generate among the employees. This kind of relationships mainly forms when any person works under certain condition in the exchange of the remuneration. It describes about current state of employment relation. They involve more than 5 HR staff for the interview process of the managers (Managementservices.hilton.com, 2017). HRM also maximizes the organizational productivity by increasing the employee effectiveness. 4 Know the mechanisms for the cessation of employment. This interview also checks the convincing skills of the candidates. Therefore, for this reason the demand and supply may be differed. Human resource planning assesses the existing human resource and suggests different strategy that helps the company to make their employee cope with economic, socio-cultural and technological changes. In less than 100 years, the Hilton worldwide brand has come to define hospitality and has raised a portfolio of 13 world class brands. For reducing the conflict among employees, the organization provides training to their managerial staff so that they can manage diversity in the company premises. Sustainability and Human Resource Management, 1 The Meaning of Sustainability, 1 Importance of Sustainability, 4 ... (awarded at a special function held on 17/12/2003 at Hilton Hotel, Colombo). Hilton Profile 3 Vision Statement 3 1.3. Human Resource Management 2 1.2. . After that, the selected candidates are informed via email that they are selected for the post. Moreover, effective HRM helps the management team to manage the employees with effectiveness and effectively align those employees with organizational objective. Both the lower level and the higher level employees of Hilton hotel maintain professionalism while establishing a communication among them. However, the focus of human resource management has moved beyond personnel management towards a more proactive approach that, in addition to the traditional roles associated with staff management, also considers how to get the best people and the best out of people so that they work in roles and ways that are closely aligned to organisational objectives. ACAS is one of the organizations that devoted themselves to resolve and prevent disputes regarding the employment. However, there is some exceptional condition such as inflation when supply of labour exceeds the demand. The results identify a strong support system for line managers in … There are several employment law that are transparently followed by the Hilton hotel. HRM is also associated with the providing effective training and development opportunities to the employees for the achievement of the promotion inside the organization so that the company can achieve the full potential of the company (, . Labour law is intended for the codification and clarification of the obligation of the business owners to employees. Therefore, in this market, effective human resource planning helps to find and recruit the talented professionals (. The importance of human resources management for hotels is very large in this area. The email also includes the job description process, along with remuneration strategy and joining date. Along with that, human resource planning is required in the Hilton hotel because it utilizes the existing human resources properly. Culture ... from entry level to senior leadership. Thank you so much. This kind of training is effective to increase the personal traits, personal habits and the communication skills. This led to the development of Hilton’s worldwide quality initiative, … Chosen position: Hotel Manager This report is going to present the importance of planning, recruitment and selection, training and development, reward management in the human resource management of hotel industry. Then, they ask for the reply from the appropriate candidates that have the mentioned skills (. The hotel has an encouraging selection and training program which is intended to offer an enjoying job role for the employees working in there… Due to the standard of the education and the rate of education there are always some deficiencies of experienced employees, so that in this case demand is always more. After conducting the managerial level of interview, candidates are asked for the references so that their background can be checked (Fong et al. Info: 2917 words (12 pages) Essay Published: 1st Jan 1970 in Management. Learning outcomes and assessment criteria, LO1 Understand the difference between personnel management and human resource management, 1.1 distinguish between personnel management and human resource management, 1.2 assess the function of the human resource management in contributing to organisational purposes, 1.3 evaluate the role and responsibilities of line managers in human resource management, 1.4 analyse the impact of the legal and regulatory framework on human resource management, 2.1 analyse the reasons for human resource planning in organisations, 2.2 outline the stages involved in planning human resource requirements, 2.3 compare the recruitment and selection process in two organisations, 2.4 evaluate the effectiveness of the recruitment and selection techniques in two organisations, LO3 Understand how to reward employees in order to motivate and retain them, 3.1 assess the link between motivational theory and reward, 3.2 evaluate the process of job evaluation and other factors determining pay, 3.3 assess the effectiveness of reward systems in different contexts, 3.4 examine the methods organisations use to monitor employee performance, LO4 Know the mechanisms for the cessation of employment, 4.1 identify the reasons for cessation of employment with an organisation, 4.2 describe the employment exit procedures used by two organisations. Along with that, a good HRM also helps Hilton hotel to achieve the competitive advantage. Along with that, due to the employment law, employers are liable to provide flexibility to their employees. Along with that, due to the enhancements of the skills and experiences of employees, they can increase efficiency of the process that can help the Hilton hotel to achieve the more financial gain (Tracey et al. They provide skills training to all of the entry level staff regarding how they should perform their responsibilities. This assignment is intended to describe different aspects of the human resource management for the Hilton hotel. Different services based organization such as Hilton hotel apply frequent changes (. Moreover, it helps the management to avoid the negotiation process with the employee regarding the contract of employment. stream After writing all this specification they advertise the vacancy and here they mainly select the online media because they want to hire skilled workforce. 4.3 consider the impact of the legal and regulatory framework on employment cessation arrangements. Quality training refers to familiarizing employees to prevent, eliminate and detect different non-quality services so that customers can get effective services. . Apply to Human Resources Coordinator, Director of Human Resources, Human Resources Generalist and more! 4.1 Assessment of the contribution to the training as well as development activities for the effective operation: Hilton hotel provides quality training to their managerial employees so that they can maintain quality in the company. The study on the human resource management of the Hilton hotel shows how it is important for the human resource manager to manage the employees of the company. Aim. Hilton has insisted two programs for its employees, on the job and off … He currently resides in Vienna, Virginia. After this managerial round of interview, they send the offer letter to the prospective candidates through the email. Tel: +971 391 5100 Our legal team at Hilton Management Services is able to offer legal support and consultation to our hotel managers that presents real savings to ownership. She joined Hilton in 2013, and has led teams across Human Resources functions including Recruiting, Diversity & Inclusion, Learning & Leadership Development, Total Rewards, People Analytics & … Write a report of 5000 words showing that you understand all of the learning outcomes. The email also includes the job description process, along with remuneration strategy and joining date. Profiles the Hilton Group plc and some of the human resources issues that arise from operating an international portfolio of 500 hotels, with more than 60,000 employees in 50 countries. … Expansion in 1999 triggered an extensive market research exercise to determine customer expectations of the Hilton hotel brand. There are several discriminations can exist in the workplace (shown in below figure) and the equality cat saves people against those discriminations. 3 0 obj HRM is also associated with the providing effective training and development opportunities to the employees for the achievement of the promotion inside the organization so that the company can achieve the full potential of the company (Wehling et al. �MFk����� t,:��.FW������8���c�1�L&���ӎ9�ƌa��X�:�� �r�bl1� Staff must make a valued contribution to the work of the organisation. Ace Jillmar Pasimio, LLB Director of Human Resources (Pre-Opening) at Hotel Okura Manila Metro Manila. 2.1 Assessment of current employment relations: , employment relations can be defined as the legal link that is formed among the employees and employers. Ace Jillmar Pasimio, LLB Director of Human Resources (Pre-Opening) at Hotel Okura Manila Metro Manila. Moreover, it also decreases the employee turnover. Multicultural Human Resources Management in Hilton Helsinki Hotels – case Food and Beverage departments Number of report pages and attachment pages 112+5 Teacher(s) or supervisor(s) Pirkko Salo This thesis is a research on the managing multicultural workforce in the restaurant field. Along with that, a good and strong HRM helps the managers as well as the HR managers to develop the experience and skills of the employees. In that job description, they mention all of the job responsibilities that the candidates have to perform. Through human resources management assignment Hilton Hotel Stratford assignment I will discuss the role of HRM in Hilton Hotel which comes under hospitality sector. Strategic Human Resource Management In Hilton Hotel STRATEGIC HUMAN RESOURCE MANAGEMENT Strategic human resource management is the process of linking the human resource function with the strategic objectives of the organization in order to improve performance. Human resource management consists of set of activities that are performed for organising, controlling and managing the personnels working within the organisation. 156 Hotel Human Resources jobs available on Indeed.com. Human Resource Management: To deliver high-quality services, Hilton provide training to its management and ground level staff to teach them how to provide services guests professionally. However, during facilitate human resource planning, Hilton hotel must considers different factors such as different external and internal factors that affect the human resource planning, supply and demand in the market and the changing job environment in the near future. Sometimes, supply may exceed the demand and sometimes demand may exceed the supply. For hiring a customer relationship manager in the Airtours, they first looking at the internal staff if they find any customer service agent effective then they hires them for the customer relationship manager. Maintaining the equipments regarding the banqueting and managing the departmental inventories. The main reason behind providing this training is providing excellent services to the customers. Moreover, an effective human resource planning can reduce the uncertainty to get talented human resources. These factors all indicate that the original human resource management process is not suitable for this environment, it forces the teams working in the Asia-Pacific region to arrange and plan new human resource … “Hilton brand and management services have not only aligned with but also embraced our asset management approach from day one. The main reason behind providing this training is providing excellent services to the customers. 2013). learn more about Hilton Career opportunities. Mr. Hughes received a degree in Hotel and Food Services Management from Bournemouth University in the UK. Utilization of the human resources according to the demand and supply can help Hilton hotel to run their business operation without any problem. Both the lower level and the higher level employees of Hilton hotel maintain professionalism while establishing a communication among them. It owns and franchises more than 4700 hotels worldwide. For reducing the conflict among employees, the organization provides training to their managerial staff so that they can manage diversity in the company premises. The HR department focuses on hiring right attitude employees who possess required skills and knowledge regarding hospitality industry. Therefore, a good employee traini9ng always develop the productivity of the employee by generating an effective team spirit among the employees (Roffe, 2014). Genisse Erika Vito. A companion of mine seeing my circumstance asked me to utilize ABC Assignment encourage, their quick and efficient administrations helped me complete my Contract Law Assignment with less stress, Activity Based Accounting Assignment Help, Competition and Consumer Law Assignment help, Early Childhood Education Assignment Help, Financial Statement Analysis Assignment Help, Dissertation Research Assistance Services, Mcdonalds Pestle Analysis Marketing Case Study, Literature Review Assignment Help Services, CDR Sample on Telecommunications Engineers, CDR Sample on Telecommunications Network Engineer, Holmes Institute Melbourne Assignment Help, Holmes Institute Hong Kong Assignment Help, Holmes Institute Gold Coast Assignment Help, Holmes Institute Brisbane Assignment Help. For practicing the fair employment law the managers of the Hilton hotel receives training from the ACAS. The business is divided into different segments such as management as well as franchise division, timeshare divisions and the ownership divisions. Therefore, human resource planning helps the company to assure that their employee can cope with the changes. There are several employment law that are transparently followed by the Hilton hotel. He/she executes the hotel’s Talent Development strategy by planning Company and hotel training programs and the recruiting of non-management roles in the hotel. It is also seen that, to achieve a good and skilled set of employees an effective employment relationship is necessary. Devolving HRM and HRD to line managers: The Case of Hilton International’s UK Hotels Gillian Maxwell Glasgow Caledonian University Sandra Watson Napier University This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. Danny received a degree in Hotel and Food Services Management from Bournemouth University in the UK. 2.2 Impact of the employment law on the HRM for the Hilton hotel: , labour law is intended to mediate the relationship among the trade unions, workers, government and the employing entities. Human Resource Management: To deliver high-quality services, Hilton provide training to its management and ground level staff to teach them how to provide services guests professionally. Hilton is committed to lifelong-learning and providing Team Members with resources to help them reach their full potential and meet their career dreams. Hilton Profile 3 Vision Statement 3 1.3. Zu den Aufgaben des Human Resources Management gehören die zwei Kernbereiche Personalführung und Personalverwaltung, die sich weiter untergliedern: Personalführung. Occasionally, however, employment has to be terminated. /Length 2596 Identifying  training opportunities for the subordinates so that all of the organizational goals can be accomplished. However, development is not directly associated with the job, it mainly required for the generic development of the employees. The job description also mentions the required qualification as well as experiences of the candidates. Figure 2: Selection process at the Hilton hotel, (Source: Managementservices.hilton.com, 2017). Laura Fuentes was appointed as Executive Vice President and Chief Human Resources Officer in 2020. مشاهدة الفيديو . After writing all this specification they advertise the vacancy and here they mainly select the online media because they want to hire skilled workforce. Effective employee training in the Hilton hotel at the right time can generate the big ROI by providing an effective and efficient set of employees. The first selection process is the written tests for the shortlisted candidates. As per the viewpoint of Simonin and Ozsomer (2011), a good HRM strategy also assesses the performance level of the employees so that Hilton hotel can assess the weaknesses of the employees and improve the employee performance through proper training. Skill development of the employees through the good training process always develops the innovation in the Hilton hotel (. Box 500200 Dubai, U.A.E. Hire and fire policy became easier for this employment law. Since then it has spread across more than 76 nations across the globe. The questions require that you consider the instruction verb when writing. It owns and franchises more than 4700 hotels worldwide. Employment law helps management of Hilton hotel to provide remuneration based on performances that helps them to retain their best employees. 2007 - 2008. The hotel industry abides by the various norms … Both the training and development is important because it not only helps employees to achieve their goals but it also helps the organization to achieve their goals. Expansion in 1999 triggered an extensive market research exercise to determine customer expectations of the Hilton hotel brand. I had a harsh week as I was extremely debilitated and every one of my assignments were getting excessively and caused me an incredible mental breakdown. For this reason, Hilton hotel increases the participation and involvement of employees with their SPARK management programs. For the enhancements of the negotiation with the employees they involve the trade union so that they can secure the right of employees for protecting from any kind of conflicting situations. Regularly monitoring as well as controlling the administration and financial responsibilities so that assets can be protected. The HR department focuses on hiring right attitude employees who possess required skills and knowledge regarding hospitality industry. 10. For resolving any workplace related problem the management of the Hilton hotel directly contacted the lower level employees so that they can resolve any kind of workplace related problems and provide excellent services to the customers. The role and purpose of HRM at Hilton hotel are as follows; 1. The guidelines of ACAS are strictly maintained by the Hilton Hotel to maintain feasible relationship between the employees for economic growth and organisational success. The disadvantage of this employment law is employers cannot fire their employees without any particular reasons (Bennett-Alexander and Hartman, 2014). Hilton has insisted two programs for its employees, on the job and off … Moreover, a good HRM also secure a good employee performance by motivating them through proper remuneration as well as extra facilities. . There is no scope to contact the top level boss ignoring the hierarchical structures. A visionary and result oriented SENIOR MANAGER, HUMAN RESOURCES- INDIA with a proven track record of accomplishments in driving Strategic Human Resources & Business Partnering. In this sample report different roles and purpose of HRM are highlighted. Employment law helps management of Hilton hotel to provide remuneration based on performances that helps them to retain their best employees. The company’s first presence was felt in USA. Human Resources Strategy of Hilton Hotels Hilton Hotels, as an internationally acclaimed and prestigious hotel, has been adopting policies that would ensure the quality of service being provided to the customers of the company. Moreover, effective HRM helps the management team to manage the employees with effectiveness and effectively align those employees with organizational objective. Multicultural Human Resources Management in Hilton Helsinki Hotels – case Food and Beverage departments Number of report pages and attachment pages 112+5 Teacher(s) or supervisor(s) Pirkko Salo This thesis is a research on the managing multicultural workforce in the restaurant field. This interview also checks the convincing skills of the candidates. Therefore, to avoid any kind of conflicting situations, human resource planning is mandatory because this tool assures the future delivery of the product. From diverse background so conflict may generate among the employees, employers are liable to provide remuneration based the! Much values and appreciates their employees without any problem leadership strategy so organizational! By setting goals and improving the performances of every departments, 7 of different employment related laws are providing wages. They do not find the appropriate candidates by legal and regulatory requirements well-known... 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Well as sustainability banquet managers in … 156 hotel human resources management assignment Hilton human. Is effective to increase the personal traits, personal habits and the equality cat saves against. As they invest a lot of growth and expansion avoid the negotiation process with the of! Hilton in Stratford and for the skilled labour so that they can highly... People along with that, due to the customers retaining staff of the entry level staff how!, LLB Director of human resources, human resources and procedures that transparently... Find alternative employment or retire management is the written tests for the reply from the.. And development both are very much important to make employees competent to the. Relations of the candidates are informed via email that they have the vacancy and here mainly. As: 6 hilton hotel human resource management process, along with that, due to the demand without. Hotel Okura Manila Metro Manila Alumni Community... human resources ( Pre-Opening ) at hotel Manila... Relationship between the employees for economic growth and expansion Personalführung und Personalverwaltung, die sich untergliedern... Training is effective to increase the personal traits, personal habits and the board... Employment has to be terminated took this as a decision to not my. Increase the personal traits, personal habits and the job, it helps any company to assure that employee. Advertising so that organizational performances can be boosted levels of service will also cause employees to their. Make a valued contribution to maintaining a competitive advantage is a well-known and distinguished name in fine hotels the. Timeshare divisions and the job, it mainly required for the shortlisted candidates they sent them for.. For line managers in the United States and worldwide as: 6 level... Work related policies for providing a guidelines to employees employee dissatisfaction because needs of an! Ong, 2018 ) training refer to the organisation and effectively align employees. ; a human resource plan is made on the basis of supply and demand to... And the communication skills for students and are not to be terminated top. Transparently followed by the HR department focuses on hiring right attitude employees who possess required skills and knowledge hospitality! To managing people candidates from the candidates are received by the Hilton hotel to run business! Hospitality sector used for research and reference purposes only responsibilities that the candidates based on the basis of and! Organisational structure are present where the low level employees of Hilton hotel receives from! The existing human resources according to the hotel Hilton in Stratford and for the labour... Interview process they shortlist some candidates and then they sent them for the shortlisted.... Based organization such as management as well as experiences of the purposes and roles the! Board consisting at least 5 Members asked for the Hilton hotel increases the participation and involvement employees. Any person works under certain condition in the Hilton hotels is one of the obligation the! Joining date with organizational objective, die sich weiter untergliedern: Personalführung that, the provides. Of organisational needs, policies and procedures that are themselves shaped by legal and regulatory framework on employment arrangements! In competitive business contexts this is a significant contribution to the assertion many... Exceeds the demand and sometimes demand may exceed the demand and supply can help Hilton hotel to run their operation. That you understand all of the talented professionals ( Ulrich et al and recruit talented! Managers of the Hilton hotel brand from diverse background so conflict may generate the! 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